Refund & Exchange Policy

CLAIMS, RETURNS OR CANCELLATION OF ORDERS (1) The Buyer must make claims for short supply, loss or damage by telephone or email within 24 hours from the date of delivery of the Goods by the Supplier to the Buyer. (2) The Buyer cannot return or cancel an order unless such action is authorised in writing by the Supplier. (3) The Supplier will not accept returns of Goods purchased by the Buyer more than 30 days from the date of invoice. (4) If the Supplier authorises the return or cancellation of an order, the Supplier will charge an administration fee of an amount of 15% of the value of the Goods ordered. (5) In the event that the Goods returned have been paid by the Buyer, any credit balance shall only be redeemed with stock or the next order placed with the Supplier. (6) If the Buyer has not adhered to these Terms, the Supplier may terminate any contract arising upon the Supplier accepting an order placed by the Buyer, without compensation to the Buyer. (7) Due to health department regulations the Supplier cannot exchange or credit incorrectly ordered items. (8) The Supplier will not warrantee or replace any items damaged by misuse or abuse. Used returns are not accepted.